Refund policy

We want you to love what you choose. If something isn't right, you can return it.

Your 30 days

You can return a piece within 30 days of your order date. If your piece is made to order and arrives later, you always have at least 14 days from the day you receive it.

What can be returned

Pieces must be unused and unworn, in their original condition and packaging, with all labels attached.

These cannot be returned:

- Personalised or custom-made pieces (for example shoes made to your own measurements or specifications)
- Pieces marked as final sale on the product page

How to return

- Email us at info@motif07.com within the return period with your order number and the piece(s) you'd like to return.
- We'll reply with the return address and instructions. Please don't send anything back before you hear from us. Our pieces come from different independent studios, so each piece may go back to a different address.
- Pack the piece carefully in its original packaging and send it with a tracked service. Keep your proof of postage.

Return postage

Return postage is paid by you, unless the piece arrived faulty, damaged or was not what you ordered. In that case we cover it.

Your refund

Once the piece has arrived back and been checked, we refund you within 14 days, to your original payment method. We may wait to refund until the piece has arrived back, or until you've shown us proof that you've sent it. Original delivery costs are refunded only if you return your whole order.

Exchanges

To exchange for another size or piece, return the original as above and place a new order for the one you'd like.

Faulty or damaged pieces

If a piece arrives faulty or damaged, email us at info@motif07.com within 14 days of delivery with your order number and a photo. We'll put it right with a repair, replacement or refund. This doesn't affect your legal rights: in the EU, pieces carry a legal guarantee of conformity of 2 years.

Your right to cancel (EU)

EU customers can cancel their order within 14 days of receiving it, without giving a reason. Our 30-day return window above includes and extends this right.

Questions? Write to us at info@motif07.com